This document outlines how L2CA, a brand of Arketik L2CA Sdn Bhd handles your personal information, from how we collect and use, disclose and protect that information. L2CA reserves the right to modify the content of this document at any time by uploading an amended document to www.L2CA.com.my. By using and accessing this website/platform, you agree to everything described in this policy.
1) Information we collect
What kind of information do we collect?
L2CA may collect personal information about its customers, employees and other individuals connected to us, including the name and contact details of individuals employed by organizations, which are included on our platforms.
The kinds of information we collect may vary depending on our interaction with you whether directly or indirectly and may include:
If you are a customer of L2CA, we may collect your name, address, telephone number, email address, billing details, and information you voluntarily provide to us through your feedback and enquiries;
If you apply for a position with L2CA, we may collect your CV and pre-employment history, contact and emergency details, and other details pertaining to your application; and
If you register as a user of the L2CA platforms, we may collect your name, address, telephone number, email address, social media details and other information you voluntarily provide as part of your registration or interaction on the platforms. You may voluntarily sync the application with data on your device including your contact list and other information.
How do we collect your information?
We collect information in a number of ways:
If you are a customer of L2CA, we will collect personal information through your communications and interactions with us, including where you contact us in person, by email, telephone, or participate in any of our industry events, training, or promotional campaigns;
If you are applying for a position with L2CA, we will collect personal information through your communications with us and in some circumstances from third parties, such as nominated referees; and
If you are a registered user, we collect your information through your input of information during the registration process and if you subsequently supply information through usage of the platform
We utilize ‘cookies’ which enable us to monitor traffic patterns on the L2CA website and to serve you more efficiently if you revisit it. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
2) What do we use your information for?
The main purpose for collecting your personal information is to enable L2CA to conduct its business and provide its products and services. We may use and disclose your personal information for this purpose, including:
If you are a customer of L2CA, in order to communicate with you, inform you about products, services and events which we think you may be interested in, and deal with enquiries, complaints and requests about our products or services;
If you are applying for a position with L2CA, in order to communicate with you, process your application, and undertake recruitment and staffing functions;
If you are a registered user, to communicate with you and inform you about related information we think you may be interested in; and
If it is required to disclose your personal information in response to a request from courts, authorities or other relevant government bodies/agencies as required by the law.
If you no longer wish for your details to be retained by us or do not wish to receive information about products, services and events we think you may be interested in, you can opt-out by contacting us on the details as provided below in point (6) of this Privacy Policy.
It is mandatory for you to provide us with all information requested unless stated otherwise. We will not be able to pursue one or more of the purposes set out in this section if you do not provide us with the requested personal data.
3) Who do we disclose your information to?
L2CA may disclose your personal information for the purposes listed above to third parties which include the following:
If you are a customer of L2CA, our related entities and to other companies or individuals who assist us in supplying our products and services or who perform functions on our behalf, such as credit card processors, external IT support and technology hosting providers;
If you are applying for a position with L2CA, other persons that we need to deal with in connection with employment and engagement of staff (such as insurers, next-of-kin, referees), to our related entities and other BCI group companies located in the countries noted above, and to other companies or individuals who assist us in supplying our products and services or who perform functions on our behalf, such as payroll operators and technology hosting providers;
If you are a registered user, our related entities and other companies located in the countries and to other companies or individuals who assist us in supplying our products and services or who perform functions on our behalf, such as technology hosting providers;
To anyone else whom you authorize us to disclose it, including platform visitors; and
Where required or authorized by law to do so.
4) Keeping your information secure
L2CA may securely store your personal information in different ways, including in hard copy and electronic form. Generally, personal information is maintained on a secure database.
L2CA takes such steps as are reasonable in the circumstances to protect your information from risks such as misuse, interference and loss, and from unauthorized access, modification or disclosure. These steps include:
Training and reminding our staff of their obligations with regard to your personal information;
Using software which encrypts information (where a lock symbol appears on the browser window);
Utilizing passwords, firewalls and virus scanning tools, and protection in buildings where personal information is stored, to prevent against unauthorized access to our systems; and
Restricting staff and volunteers that have access to the databases that store user information and to personal files.
While we use industry standards to protect your personal information, we cannot guarantee complete security of your personal information.
Where we no longer require your personal information, L2CA will take reasonable steps to destroy or de-identify it.
5) Accessing and correcting your information
L2CA seeks to ensure that all personal information collected and stored in its files and database systems is correct and accurate.
Individuals may at any time request access to, or correction of, the personal information L2CA holds by contacting us on the details set out below. L2CA will endeavor to meet or advise of the outcome of such a request within 21 days of receipt of that request.
6) Enquiries and complaints
If you have any questions about this privacy statement, the practices of this website, or your interaction with this website, please contact us via the following ways:
Head Office
arkitek L2CA Sdn Bhd
[200801012119 (813407-X)]
B2-1-13a, Boulevard Tower,
Office Suites, Solaris Dutamas,
Solaris Dutamas No 1,
50480 Kuala Lumpur, Malaysia.
Tel: +(603) 6205 5377/5388
Fax: +(603) 6205 5311
Email: info@L2CA.com.my
OR the
Head Office
PERSONAL DATA PROTECTION COMMISSIONER
Jabatan Perlindungan Data Peribadi
Level 6, Kompleks Kementerian Komunikasi dan Multimedia,
Lot 4G9, Persiaran Perdana, Presint 4, Pusat Pentadbiran Kerajaan,
Persekutuan,
62100 Putrajaya, Malaysia.
Tel: +(603) 8000 8000
Email: aduan@pdp.gov.my
We may request that you make any enquiries or complaint in writing to us as L2CA will look into it and will notify you of the making of a decision in relation to your enquiries or complaint as soon as is practicable after it has been made.
Dated: July 2021